M25273 Housing/Housekeeping Coordinator

Housing Coordinator

CIMMYT is a cutting-edge, non-profit, international organization dedicated to solving tomorrow’s problems today. It is entrusted with fostering improved quantity, quality, and dependability of production systems and basic cereals such as maize, wheat, triticale, sorghum, millets, and associated crops through applied agricultural science, particularly in the Global South, through building strong partnerships.

CIMMYT is seeking a dynamic, self-motivated, and service-oriented professional for the position of Housing Coordinator to work in BSD department in the Operations chapter.

The positions will be based at CIMMYT’s headquarters in Texcoco, near Mexico City.

Specific duties:

 Accommodation Management

®    Plan and execute all short- and long-term accommodation bookings based on availability, covering not only hotels but also residential housing and living areas.

®    Manage the full booking cycle, from request reception to cost allocation within the appropriate project budgets.

®    Handle all accommodation-related requests from staff and visitors for the CIMMYT Hotel, residential areas, and recreational facilities, ensuring prompt resolution.

Customer Service and Continuous Improvement

®    Assess customer satisfaction, prepare related reports, and maintain accurate statistical tracking to support continuous improvement plans.

®    Administrative and Financial Control

®    Maintain administrative oversight, prepare accounting records, and produce monthly sales reports for the hotel, residential housing, and recreational areas.

®    Operate within departmental budgets by effectively managing inventories and costs, and by planning resources efficiently.

Facilities and Operations Oversight

®    Ensure that all lodging facilities (Hotel Maya, Olmeca, Guest House, and residential buildings) and recreational areas (including but not limited to the gym, pool, sports courts, barbecue areas, Rincón Mexicano, playgrounds, and other facilities) remain in optimal operational condition at all times.

®    Oversee all necessary maintenance and cleaning activities.

Housekeeping and Laundry Supervision

®    Supervise all housekeeping and laundry operations to ensure a high level of service, reduce inefficiencies, and improve response times.

®    Oversee laundry practices, enhance service quality, and improve team performance by emphasizing training and collaboration.

Communications and Information Management

®    Manage the Inside CIMMYT page related to accommodation, housing services, recreational areas, housekeeping, and laundry.

Required qualifications, skills, and attitudes:

®    Strong organizational and planning skills to manage multiple accommodations and facilities

simultaneously.

®    Excellent communication and interpersonal skills for interacting with staff, visitors, and suppliers.

®    Customer service orientation.

®    Administrative and financial management, including reporting and cost control.

®    Ability to supervise teams in housekeeping and laundry.

®    Problem-solving and decision-making skills to address operational issues efficiently.

®    Knowledge of reservation systems, POS, PMS, and internal communication platforms.

®    Attention to detail and commitment to maintaining high standards in cleanliness, maintenance, and

service.

®    Teamwork and training skills to develop staff and ensure consistent service quality.

®    Professional appearance and attitude.

®    Fluent in English.

Benefits

CIMMYT offers an attractive remuneration package and support for continuous professional development. In addition to the provisions of the Mexican Labor Law our package of benefits includes year-end bonus (40 days), vacation premium (56%), life and medical insurance, supermarket coupons, savings fund, social Mexican benefits (IMSS, SAR / Infonavit).