25-02 Systems Intern – Helpdesk Support

The International Potato Center (CIP) is seeking a 1 (one) proactive and responsible Systems Intern from the professional careers of Systems Engineering, Information Technology, Computer Science or related careers to be part of the Information Technology team.

The position: This position will be based in HQ-Lima, Peru and will report directly to the Information Technology Unit (ITU). The objective of this internship is to receive training in the operation of computer equipment under a local network infrastructure with Microsoft operating system, support to end users with office applications and specific applications for research, as well as equipment support activities in network infrastructure and computer peripherals.

Training activities:

• Support in the diagnosis of Hardware/Software incidents of computers as part of Helpdesk service.
  
• Support in the resolution of incidents and problems in the infrastructure of computers, peripherals and devices connected to a LAN network.
  
• Support to end user for MS Office 365 applications, teleconference, resolution of network incidents and others.
  
• Knowledge of ITIL foundation.
  

Requirements

What are we looking for?

• Students of the last semesters or recently graduated in Systems Engineering, Information Technologies, Computer Science or related careers, belonging to the upper third of their faculty (indispensable requirement).
  
• Knowledge of Windows 10/11 Operating System, Microsoft Office 365 applications, configuration and diagnosis of PCs, peripherals and teleconference applications (Teams, Zoom, etc).
  
• Capabilities to support systems for end users and remote users (oriented to the services)
  
• Interpersonal communication and teamwork skills.
  
• Willingness for learning and strong teamwork skills.
  
• Intermediate English level.
  

Benefits

Why should you consider this opportunity?

• CIP is a global and reputable international organization that has a strong, state-of-the-art R&D background.
  
• CIP is dedicated to achieving food security, improving nutrition and well-being, and gender equity for poor people in roots, tubers farming and food systems in the developing world.
  
• CIP is a member of the CGIAR, a global research partnership for a food secure future dedicated to reducing poverty, enhancing food and nutrition security, and improving natural resources.
  

What are we offering?

• CIP provides the opportunity to work in a prestigious international organization.
  
• Excellent working environment.
  
• Learning agreement is initially for 6 months with the possibility of renewal.
  
• Work in an equal and diverse workplace.
  

Applications: Applicants should apply online through our CIP’s Job Opportunities website (http://cipotato.org/open-vacancies/) including a full C.V in English. Screening of applications will be on January 28th, 2025, and will continue until the post is filled. All applications will be acknowledged, however only short-listed candidates will be contacted.

This position will not have contact with children or vulnerable adults.

Learn more about CIP by accessing our web site at http://www.cipotato.org.

CIP is an equal opportunity employer. Qualified women and professionals from developing countries are particularly encouraged to apply