CGIAR Counselling Services: Standard Operating Procedure for accessing confidential counselling

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The CGIAR Counselling Service is a professional, confidential and free service, which is available for a limited time period, to all CGIAR Staff worldwide, to support them during this difficult time of COVID-19. CGIAR’s Gender, Diversity and Inclusion (GDI) Function has sponsored 700 hours of Counselling, available as a shared resource to all Staff across the System. The service provides one-to-one counselling and group specialist assistance on a range of personal, family, social, psychological and mental health issues in a non-judgmental and open manner. It also provides a range of wellbeing, resilience and mental health advice and information. Counselling is available in English, French, Italian, German, Dutch, Spanish and Arabic. This CGIAR Counselling support may be especially helpful for Staff with caregiving responsibilities, who are struggling with the pressures of juggling the care of children with working from home for extended periods, those who are experiencing isolation in lockdown, and those who may be under very high levels of job stress during the pandemic. This confidential source of support is also available to anyone who may be experiencing domestic violence. This service is independent of the CGIAR Counselling Roster, which is another information-only resource made available for Centers/Alliances to consider as part of their Employee Assistance Programs. The CGIAR Counselling Service is being sponsored for a limited period by CGIAR’s Gender, Diversity and Inclusion Program. It is free of charge and completely confidential.

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